At OnlineFiling, we take pride in the services delivered by us and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best accounting, financial or secretarial services through the internet. However, in case you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future OnlineFiling orders.

If you’re not satisfied with the service, simply write a mail to info@onlinefiling.co ,All mails are reviewed by members of the Senior Management and personally responded within 24-48 hours.

Refund Policy

When a payment of fee is made to OnlineFiling, the fees paid in advance is retained by OnlineFiling in a client account. OnlineFiling will earn the fees upon working on a client’s matter. During an engagement, OnlineFiling earns fee at different rates and different times depending on the completion of various milestones (e.g., providing client portal access, assigning relationship manager, obtaining DIN, Filing of forms, etc.,). Refund cannot be provided for earned fee because resources and man hours spent on delivering the service are non-returnable in nature. Further, we can’t refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. Under any circumstance, OnlineFiling shall be liable to refund only up-to the fee paid by the client.

Procedure

Refund request can be initiated through mail or Phone. To request a refund, please request a refund in the concerned chat room to the relevant engagement manager. All refund requests must be made within 15 days of purchase. Refund request over 15 days will not be accepted and only credit will be provided for completion of service / change of service. We will complete processing your refund request within 3 to 4 weeks of receiving all the information required for processing refund like reason for refund, bank details for processing request, etc.

Change of Service

If you want to change the service you ordered for a different one, you must request this change of service within 7 days of purchase. The purchase price of the original service, less any earned fee and money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your OnlineFiling account. You can use the balance credit for any other OnlineFiling service.

Standard Pricing

OnlineFiling has a standard pricing policy wherein no additional service fee is requested under any circumstance. However, the standard pricing policy is not applicable for an increase in the total fee paid by the client to OnlineFiling due to increase in government fee or fee incurred by the client for completion of legal documentation or re-filing of forms with the government due to rejection or resubmission. OnlineFiling is not responsible or liable for any other cost incurred by the client related to the completion of the service.

Cancellation Fee

Since we’re incurring costs and dedicating time, manpower, technology resources and effort to your service or document preparation, our guarantee only covers satisfaction issues caused by OnlineFiling - not changes to your situation or your state of mind. In case you require us to hold the processing of a service, we will hold the fee paid on your account until you are ready to commence the service.

Before processing any refund, we reserve the right to make best effort to complete the service. In case, you are not satisfied with the service, a cancellation fee of 50% + earned fee + fee paid to government would be applicable. In case of change of service, the cancellation fee would not be applicable.

Factors outside our Control

We cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of OnlineFiling service. In some cases, a government backlog or problems with the government platforms (e.g., MCA website, Income Tax website, FSSAI website) can lead to long delays before your process is complete. Similarly, Hence, delay in processing of your file by the Government cannot be a reason for refund.

Force Majeure

OnlineFiling shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”).